Helping businesses improve their performance through quality management standards
  • Quality management system (QMS) advice
  • Healthcare QMS specialist
  • Staff training

How can we help you?

Whether you are a restaurant, a doctor’s surgery, a law firm or a car dealership, we can show you how implementing the right quality standard can improve your business performance – and your bottom line.

Our flexible service can be tailored to your precise needs and includes one-off projects and ongoing support. Key services include:

  • Full installation of a quality management standard across your business
  • Write policies and procedures to help you comply with industry regulation
  • Customer service training for your staff

Our products and services


  • Suitable for companies with up to and including 20 employees
  • Weekly LBCC staff contact to review current QMS
  • Review of up to 5 documents per month for impact on QMS
  • Review of Quality Management Review’s reports for impact on QMS
  • Review of incidents, complaints and audits for appropriate CAPA on impact on the QMS
  • Professional monthly summary of QMS CAPA update
  • Certificate of LBCC’s QMS advice involvement that can be applied to company documentation and website/social media
  • Travel expense invoiced separately - most appropriate option available on discussion
  • Entry into the Light Blue Associates Scheme
  • Suitable for companies with up to and including 40 employees
  • Twice weekly LBCC staff contact to review current QMS
  • Review of up to 10 documents per month for impact on QMS
  • Review of Quality Management Review's reports for impact on QMS
  • Review of incidents, complaints and audits for appropriate CAPA on impact on the QMS
  • Professional monthly summary of QMS CAPA update
  • Certificate of LBCC's QMS advice involvement
  • Travel expense invoiced separately - most appropriate option available on discussion
  • Entry into the Light Blue Associates Scheme
  • One day audit [0930-1630hrs] against an agreed standard / criteria (e.g. ISO 9001:2015, an HFEA Guidance Note, or NHMRC guidelines) – multiple standards / criteria possible – most appropriate option available on discussion
  • Professional report outlining agreed actions against the audit's findings
  • Entry into the Light Blue Associates Scheme
  • Travel expense invoiced separately - most appropriate option available on discussion

LBCC QMS evaluation audit

  • Suitable for companies with up to and including 20 employees
  • LBCC's one day audit of company's QMS
  • Professional report outlining agreed CAPA against the audit's findings
  • Travel expense invoiced separately - most appropriate option available on discussion
  • Entry into the Light Blue Associates Schem

LBCC day return site visit

  • One day [0930-1630hrs] return travel cost from LBCC office in CB24 - up to 50 miles in circumference [requires 3 working days notice]
  • LBCC staff refreshment provision
  • Audit / QMS service invoiced separately - most appropriate option available on discussion

LBCC overnight site visit

  • Suitable for companies based further than 50 miles within the UK away from the LBCC office in CB24
  • Audit / QMS service invoiced separately - most appropriate option available on discussion

LBCC audit report review

  • Professional review of your audit report from your internal/external assessor to help you make sense of the jargon
  • Receive a formulated and easy to follow actions list that you and your team can act on with weekly review for a month to help you keep on track
  • Entry into the Light Blue Associates Scheme

LBCC training services: QMS

  • Training session on Quality Management Systems (QMS) – what are they? Why do you need one? How ISO 9001:2015 relates to your related codes of professional practice?
  • Use as part of your staff CPD requirements, getting greater understanding and compliance with your QMS
  • Includes: delivery by an experienced LBCC trainer, sign in sheet, multiple choice questionnaire to determine comprehension on completion of the session, certificates of attendance in pdf format
  • Length of training session typically half a day but longer ones / more sessions available – please contact us with your requirements
  • Travel invoiced separately as per above – most appropriate option available on discussion
  • Entry into the Light Blue Associates Scheme

LBCC training services: audit principles

  • Training session on audit principles: how to get objective audits done; best practice when it comes to audit reporting; advice on how to get the best CAPA responses; suggestions on how to get your staff to engage in audits, CAPA and continual development when they are pushed for time
  • Use as part of your staff CPD requirements and getting better value out of your auditing and reporting system for greater continual improvement
  • Includes: delivery by an experienced LBCC trainer, sign in sheet, multiple choice questionnaire to determine comprehension on completion of the session, certificates of attendance in pdf format
  • Length of training session typically half a day but longer ones / more sessions available – please contact us with your requirements
  • Travel invoiced separately as per above – most appropriate option available on discussion
  • Other training session topics and prices available on request
  • Entry into the Light Blue Associates Scheme
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